OUR VISION, MISSION, CORE VALUES AND QUALITY STATEMENT
Our Vision
Wongaburra – Setting the Standard for Personalised, Flexible Aged Care in Our Community.
Our Mission
Wongaburra is dedicated to providing flexible, high-quality residential and home care services that support the unique needs of individuals and their families, enhancing well-being and quality of life across our community
Our Core Values
At the heart of our mission lies a deep commitment to enhancing the well-being and quality of life for each of our residents and clients. We believe that compassionate, dignified, and individualised care creates an environment where everyone can feel valued and respected. Our team is made up of dedicated professionals who embody empathy, integrity, and an understanding of the unique and diverse needs of individuals. We are committed to fostering a safe, respectful, and supportive workplace where excellence in care is paramount.
Our core values include:
Commitment – We are dedicated to providing exceptional care and support.
Dignity – We honour each person’s inherent worth and individuality.
Respect – We listen, understand, and treat everyone with genuine regard.
Compassion – We offer kindness and empathy in every interaction.
Integrity – We adhere to the highest standards of honesty and ethical conduct.
Transparency – We are open, accountable, and committed to clear communication.
Honesty – We foster trust through honesty in all that we do.
Quality – We strive for excellence in care and continuous improvement.
Community Focused – We actively engage with and support the communities we serve.
Together, these values form the foundation of our care philosophy, guiding us in creating a welcoming, nurturing environment that respects the unique and diverse needs of each individual.
Quality Statement
Wongaburra is committed to continuous quality improvement and adheres to aged care quality standards and best practice guidelines. We actively encourage feedback from our residents, clients and families, involving them in the design of our services and quality improvement initiatives.
Our collaborative approach welcomes contributions from all members of our team, including volunteers, who play a vital role in enhancing the quality of care we provide. Staff and volunteers are encouraged to share ideas for improvement and actively participate in quality activities, including attending service improvement meetings and completing continuous quality improvement forms. The Board and Management provide all necessary resources to support these ongoing advancements in quality and care.
Quality Statement
Community-Driven Care: Wongaburra Society is a non-denominational, non-affiliated organisation led by community members dedicated to supporting people in our community to live independently and age well.
Accountability and Responsibility: We uphold accountability to our clients, staff, and Federal and State Government departments, ensuring our services meet the highest standards of care and governance.
Dignity and Empowerment: We respect the rights of all individuals, encouraging them to make their own decisions whenever possible and supporting their involvement in family and community life within their abilities.
Inclusive Community and Family Engagement: We value community and family involvement in service provision, fostering connections that enhance quality of life.
Safety and Respectful Expression: We believe every individual has the right to voice concerns, manage personal finances, take reasonable risks and express emotions, while also ensuring a safe environment for clients and staff alike.
A Home-Like Environment: Our commitment is to create and maintain a warm, homelike environment where everyone feels at ease and supported.
What Our Consumers Have to Say
